Hollard & Ooba Letdown

I sent a mail on the 25th September trying to apply for the Retrenchment cover on my Policy that I bought through Ooba. After days of no reply. I called and was transferred from person to person with no outcome. I then called Ooba and tried to get assistance but was put through to Hollard. I've sent mails daily and finally received a phone call from Neli at Hollard weeks ago and sent relevant documents and once again radio silence. Then I started getting Out of Offices from all the mail addresses I have. As a long standing customer who always pays on time - I now expect the service for which ive been paying. I'd never recommend either Ooba or Hollard as they're quick to take their payment and pathetic to fulfill the service you pay for. It's now the middle of November and I'm no closer to being assisted.