SJ
Shaun J
1 reviews | Active since Feb 2020
29 Jul 2020, 14:58
HOLLARD nsurance the WORST BY FAR.
My mother had a funeral policy with Hollard. I submitted the the claim on 21 July 2020 and again on 24 July 2020. I sent e-mails equiring the status of the claim. I received absolutely NO RESPONSE. I called and was on hold for almost an hour everytime. Still no acknowledgement of receipt. Absolutely no contact from them in last 8 days. They are advertising false promises of 48hours. They are the worst by far and do not even deserve a 1 star. Steer clear from them.!! Next move the Insurance Ombudsman. If they can manage to get hold of them.
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Replies (2)
Hollard Life's replyOfficial
29 Jul 2020, 16:38 Hello Shaun Jansen
We are sorry for the loss of your mother and your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry for the loss of your mother and your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply29 Jul 2020, 16:38
Official
Hello Shaun Jansen
We are sorry for the loss of your mother and your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry for the loss of your mother and your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
SJ
Shaun J's updateReviewer Update
29 Jul 2020, 17:28Good day. Thank you for replying via a 3rd party.I think that you would understand that I will have absolutely no faith in your promise until the moment that I have an answer or outcome. I need urgent resolutions , not referrals to whichever internal department you mentioned. Thank you again for taking time off from your busy schedule.
SJ
Shaun J's update29 Jul 2020, 17:28
Reviewer Update
Good day. Thank you for replying via a 3rd party.I think that you would understand that I will have absolutely no faith in your promise until the moment that I have an answer or outcome. I need urgent resolutions , not referrals to whichever internal department you mentioned. Thank you again for taking time off from your busy schedule.