Hollard not responding to my claims

I have been paying for hollard insurance at jet. I am currently not owing jet store anything. I was only paying my hollard premiums until 7 months ago because I made a clam but they are not responding to it.. they started responding few months ago when they see that I have stopped paying my monthly premium. They said I was keep on paying even they are not responding to my claims..this is what they have been telling me. Good day

Thank you for your message

Kindly be advised we do understand your situation however a payment is still required on your account ,by making a minimum payment of at least R 1092.00 for the month of March on your Jet account can help improve your credit profile.

Reply “yes” if the payment can be done with the exact date and your banking details to set up an arrangement.

We await your response Good day

Trust this message finds you well

Kindly be advised if you app**** for insurance you would have received feedback however if you still waiting for feedback a payment is required as your account is now in 6 months of arrears.

Kind regards [03/17, 21:15] Shonisani Tshakafa: Seriously! You really wants me to pay when you fail to give me what is due to me...it's been 7 months since I claimed but you don't respond. Deduct from what you were suppose to give me.thank you [03/20, 12:14] Shonisani Tshakafa: There is no way a claim can take so many months. These msgs you are sending you could have processing my claim than harassing me..try fit this shoes, if it was you.can you really pay ?

Now they sent me a massage saying my clam has been canced.no reason why it has been cancelled.