Hollard not responding to claims

Hallopeter. I have through Edcon taken out a family accident insurance plan from Hollard. After my husbands untimly death on the 26th June i filled in the claim forms so that I could pay for his funeral. I was rewarded a R1500 edgars membar card payout. Not what option 1 of my family accident plan says. So after many hours of listening to recordings I got hold of a Gloria. To my astonishment she asks me what does it say on my husbands death certificate. By the way they have copies of it. Any ways it says cause of death natural. So Gloria informs me it should say unnatural causes so they arent paying me. So she says he should of committed suicide or jumped from an areoplane or maybe even had HIV then only they will pay me. I said well he wasnt sick or in hospital or he didnt even visit a dr and so she says sorry lodge a complaint. So I lodge a complaint. Haha Next I have the famous Jessica calling me. So she want to know what is the problem I have. ? ( Sorry obviously she cannot read because it was in my complaint?) So I explain to her that Gloria recons Hollard is not paying me due to the death certificate which says natural causes. So Jessica says to me well that is correct. It should say unnatural causes before a family accident plan pays me. And Jessica asks me did the lady that sold the policy not explain that to you. I said look lady you have to be out of your mind for me to take out a policy that only pays out if someone commits suicide. So Jessica wants me to explain to her in details exactly how my husband died. Can you imagine my horror.. I told her to please come to my house so I can actualy show her. How totally disgusting of people that work for Hollard to treat me like that just after losing a loved one. You know we were together for 30 years. So utterly disgusting. Anyways according to there online website policy that I downloaded no where ever do they say death has to be unnatural cause. Anyways I never new Hollard employed dr's who could determine over the phone what cause of death was. This lady how ever was going to send me phone recording ect but till today not a word. Please help me. My ref no from Hollard is HOL***.

Thank you Kind Regards

Lourinda Smit