HOLLARD NOT INTERESTED IN RESOLVING PROBLEMS!

Item: Hollard Life
Rating: 1

I sent an email cancelling the payment of 5 policies and asked them to contact the people directly to see if they wanted to keep the policy and take over payment. I have heard nothing. I called their customer services department only to have the phone put down on my ear, not once but twice. I then called into the switchboard and asked for the CEO and was told to call and speak to someone who will definately be able to assist me and the information was incorrect. Needless to say I am still in the place as I started. NOTHING HAS BEEN DONE AND NOTHING WILL BE DONE!!!! ABSOLUTELY SHOCKING!!!

Helpful (0)

Replies (3)

Hollard Life's replyOfficial

23 Oct 2019, 15:33

Hello Barbara Caripis

Thank you for contacting us.

I am sorry your experience prompted you to contact us with a complaint.

Our team will be in contact with you regarding your policy.

Kind Regards

Lynne Lawrence
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Hollard Life's reply23 Oct 2019, 15:33

Official

's updateReviewer Update

23 Oct 2019, 15:35

Hi Lynne, This is very urgent, I would appreciate it if someone could contact me asap.
Kind regards
Barbara

's update23 Oct 2019, 15:35

Reviewer Update

Hi Lynne, This is very urgent, I would appreciate it if someone could contact me asap.
Kind regards
Barbara

's updateReviewer Update

04 Nov 2019, 15:59

Hi Lynne, I got a call from one of your staff and she was going to call me back in 10 minutes, I am still waiting. As I suspected all the debit orders went off our business account and I want them refunded. I am really not interested in apologies because they do not mean anything, I want results.

Please could you organise that the same lady call me back either tomorrow afternoon after 1pm or on Wednesday to organise the refunds and cancellations.

Kind regards
Barbara

's update04 Nov 2019, 15:59

Reviewer Update