HOLLARD NO RESPONSE, AMAZINGLY INEFFICIENT

Need to obtain info from Hollard re a policy owned by a deceased. Sent them an e-mail on 8 August 2022 with all supporting documents. Received an automated reply on the same date, saying they will reply within 2 business days. No response from Hollard. Called their share-call customer service number a couple of times, just an utter waste of time. Sent another e-mail on 12 September 2022. Still no reaction. On 15 September 2022 I lodged a complaint with Hollard on their website. Apart from receiving an automated response acknowledging receipt, no further reaction at all. Called the customer service again and was kept on the line for 20 minutes without being able to speak to someone, just listening to the one product after the other that Hollard wants to offer you. Share-call - so Hollard makes money from these calls! A great incentive to keep people hanging on the line without assisting them. I have dealt with inefficient and useless companies before, but this is the worst I have ever seen. How does this company offer any service to its clients? Hollard was a very good company many years ago, but has descended to absurd levels of incomptence. Hollard's rating on Hellopeter speaks volumes and is in accordance with my experience.