Hollard Needs Life Support

Had such trouble getting a response from them re. an inadequate policy and still waiting for final cancellation confirmation from them- despite which another premium was deducted from our account at the beginning of Feb. So, after 2 months of trying to get their obfuscated terminology explained, and trying to cancel the policy, I wonder what sort of experience we would have had with them, had we ever tried to claim on the policy.