Hollard must stop using these IUA guys!

My grandmother had a policy with Hollard through Jet which she paid religiously until she passed on in 2022, of which we claimed.

We were assigned to some company called IUA to handle the claim. After months of back and forth with IUA, they eventually paid out. But guess what? They paid to the wrong account (the estate account) - their reasoning makes no sense as the lawyers who are handling the estate stipulated that this was incorrect of them. Especially because the claim form was completed by the lawyers themselves and they put the correct beneficiary bank details on it.

It’s been a month now calling and emailing these guys to solve this matter and pay the money into the correct account, but zero feedback. They’re so nonchalant about this matter even. They couldn’t care.

We had another policy with Old Mutual and they literally paid the next day but IUA whatever people are simply the worst!