Hollard must pay

Is it got your clients to go through so much when it comes to claiming your PEP funerals? I mean we lost a parent and on top of that we have to deal with so much admin of claiming and only to find out the reply is automated and no one has torn back to us. Or at least a text to give us feedback on the claim that’s been done? This is so inconvenient considering what we always going through!!! We claimed and the burial date is tomorrow and there’s still nothing, yet they advertise claim payout to be done within 24 hours, what blue lie is this??? This is so frustrating