sN
sibongile N
1 reviews | Active since Dec 2019
12 Nov 2024, 15:01
Hollard ****ming with IUA
I've been waiting for Hollard with their third party IUA, I sent claim documents to IUA, today I called to check the progress of the claim, I was told that the claim was referred to Hollard for rejection, I asked what was the reason for that? I was told that I have not been paying my premiums since September 2024, I paid but I paid via Pay@, that is my only offence, now the told me that I must wait for Hollard to reject my claims, what I know is I paid via Pay@ and sent proof of payment in October 16 2024, again I paid on 7 November 2024, I sent proof of payments again today for the third time. But IUA is a ****mer and Hollard is helping them. I'm tired of IUA and Hollard ****ming me for the second time in one year!
Helpful (0)
Replies (9)0
Replies (9)sN
sibongile N's updateReviewer Update
12 Nov 2024, 14:37My email ***
sN
sibongile N's update12 Nov 2024, 14:37
Reviewer Update
My email ***
Hollard Life's replyOfficial
12 Nov 2024, 16:13Hello Sibongile N
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply12 Nov 2024, 16:13
Official
Hello Sibongile N
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
sN
sibongile N's updateReviewer Update
12 Nov 2024, 16:19No one has passed away, the claim is for Daily Cash, I was in hospital for 6 days, but IUA is cheating me of the premiums I paid in October and in November,that is why they referred the claim to Hollard for rejection, what is more painful is, I paid those premiums, I sent them proofs of payments, they allocated funds but still they want to reject the claim in the name of lies .
It so disappointing
It so disappointing
sN
sibongile N's update12 Nov 2024, 16:19
Reviewer Update
No one has passed away, the claim is for Daily Cash, I was in hospital for 6 days, but IUA is cheating me of the premiums I paid in October and in November,that is why they referred the claim to Hollard for rejection, what is more painful is, I paid those premiums, I sent them proofs of payments, they allocated funds but still they want to reject the claim in the name of lies .
It so disappointing
It so disappointing
Hollard Life's replyOfficial
12 Nov 2024, 16:34Hello Sibongile N
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply12 Nov 2024, 16:34
Official
Hello Sibongile N
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
sN
sibongile N's updateReviewer Update
12 Nov 2024, 16:36As now I'm waiting for rejection letter from Hollard, as IUA told me that they referred the claim to Hollard so that Hollard will reject my claim.
I know I won't be favoured as Hollard and IUA are partners. I'm the outcast here
I know I won't be favoured as Hollard and IUA are partners. I'm the outcast here
sN
sibongile N's update12 Nov 2024, 16:36
Reviewer Update
As now I'm waiting for rejection letter from Hollard, as IUA told me that they referred the claim to Hollard so that Hollard will reject my claim.
I know I won't be favoured as Hollard and IUA are partners. I'm the outcast here
I know I won't be favoured as Hollard and IUA are partners. I'm the outcast here
Hollard Life's replyOfficial
12 Nov 2024, 16:38Hello Sibongile N
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
Hollard Life's reply12 Nov 2024, 16:38
Official
Hello Sibongile N
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint.
Kind Regards,
Social Resolutions Team
sN
sibongile N's updateReviewer Update
12 Nov 2024, 16:40I need answers because right now IUA is threatening me with Hollard, they are busy telling me that Hollard will provide rejection letter. But I sent them proofs of payments, but still, they want this claim to be rejected
sN
sibongile N's update12 Nov 2024, 16:40
Reviewer Update
I need answers because right now IUA is threatening me with Hollard, they are busy telling me that Hollard will provide rejection letter. But I sent them proofs of payments, but still, they want this claim to be rejected
Hollard Life's replyOfficial
13 Nov 2024, 09:20Hello Sibongile N
We are sorry for the delay in resolving your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in resolving your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
Hollard Life's reply13 Nov 2024, 09:20
Official
Hello Sibongile N
We are sorry for the delay in resolving your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in resolving your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
19 Nov 2024, 08:30Hello Sibongile N
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply19 Nov 2024, 08:30
Official
Hello Sibongile N
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team