Hollard Makes Excuses Not to Pay Valid Claims

I have 2 outstanding claims from Hollard and i am given the run around and excuses.

My claims have been previusly declined based on the opinion of an assessor and not the wording of my policy. it has been sent for review and i have still not received feedback.

I have my policy for numerous years and only in the last month my claims are being assessed differently. when queried Hollard cannot explain this to me. I am just being ignored.

I was admitted under 3 different codes, you cannot put each code first and I can't be admitted separately 3 times on the same day, therefore all 3 codes were used on admission. My specialist clearly states diagnosis on my forms submitted and which other specialists treated me while admitted.

They also advised that my condition is not typically associated with a continuous hospital admission of five days or more, which is a requirement under the relevant policy benefit. When queried were on my policy does it state this i was just ignored. I have attached my policy wording to emails but these are just ignored.

On my other claim they denied receiving any documents. Which had to be resent but todate i have not received an outcome for this.

I dont understand how they keep on launching new products and expanding to mauritius when they cant even get things correct in south africa.