Hollard Makes Excuses Not To Pay Claims

Hollard is making excuses not to pay out claims.

I submitted a claim and it was declined, the reason was as in the opinion of Hollard it was considered related to a previous claim.

I then requested it to be looked at as on this claim the surgeon clearly stated that I Bicep tear, which was repaired. This was not claimed for previously as on my previous claim it was stated I had rotator cuff syndrome, nothing was mentioned about a Bicep tear. I had also attached previous Ultrasound done, which clearly stated that I did not have a tear at time of my previous admission, so the claim is therefore unrelated.

Also they strive on their quick turn around time on handling of claims but I have tried to contact Hollard numerous times after first submitting my claim as I was not getting any feedback as it stated 2-5 working days and only after I sent an email on the 7th day I then got feedback after more than 8 days after claim was submitted.