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Mzuyanda S

1 reviews | Active since Oct 2020

27 Oct 2021, 16:08

Hollard Life/Regent Life/Clicks poor service

My sister recently passed on and she had a cover with Hollard's Regent life with mom as her beneficiary. I took her to their Vincent branch in East London. She submitted everything they asked for. That was the beginning of September 2021. The past few weeks I've called numerous times with them transferring me to different departments include Clicks. They keep telling me that the cover was opened through clicks. No one is able to update my mom, they keep telling me that they can't update me as I'm not the beneficiary and I've also informed them I don't want them to tell me anything I just want someone who speaks Xhosa to call my mom as she can't speak English and tell her why she hasn't received a pay out. Imagine if we didn't have money to bury my sister. You guys are good at taking people's money but when it's time to pay we must run around after you.

0
Replies (10)
Hollard Life
Hollard Life's reply28 Oct 2021, 08:02
Official
Hello Mzuyanda

We are saddened to hear about the loss of your sister. Please accept our condolences. 

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time. 

To assist you with your matter please provide us with your late sisters identity number or the policy number. 

Kind Regards
Natasha Vos
Hollard Life
Hollard Life's reply28 Oct 2021, 11:14
Official
Hi Mzuyanda

We have been trying to make contact with the beneficiary but there is no answer. Please can you provide us with a suitable time to contact the beneficiary?

Thank you for the additional information. 

Kind Regards
Natasha 
Hollard Life
Hollard Life's reply28 Oct 2021, 12:24
Official
Hello Mzuyanda

Thank you. Our consultant that will call her will speak Xhosa. 

Kind Regards
Natasha
Hollard Life
Hollard Life's reply28 Oct 2021, 12:25
Official
Hello Mzuyanda

Thank you. Our consultant that will call her will speak Xhosa. 

Kind Regards
Natasha
Hollard Life
Hollard Life's reply29 Oct 2021, 07:41
Official
Hello Mzuyanda

Thank you for the additional contact number. Our consultant is making all attempts to get hold of her and will attempt to call your niece. 

Please also note she may try contact you again to inform you of the documents we need to proceed. 

Kind Regards
Natasha 
Hollard Life
Hollard Life's reply29 Oct 2021, 14:27
Official
Hello Mzuyanda

We confirm that our consultant got hold of you and provided you with the information needed to assist with your matter. 

Please contact us should you have any further concerns. 

Kind Regards
Natasha Vos
Hollard Life
Hollard Life's reply02 Nov 2021, 09:59
Official
Hello Mzuyanda 

Thank you for confirming. I will follow up with the consultant to ensure it has been received. 

Kind Regards
Natasha
MS
Mzuyanda S's update02 Nov 2021, 10:12
Reviewer Update
Hello Natasha

I received the documents from the East London Branch and I have forwarded the documents to the email addresses provided by the consultant.

Regards,
M.Stemela
MS
Mzuyanda S's update04 Nov 2021, 11:01
Reviewer Update
Hello Natasha

I believe the matter has been resolved, they called my mom and explained to her about the cover my sister had and what she will get as a beneficiary and why. So thank you very much.

Regards,
M.Stemela
Hollard Life
Hollard Life's reply04 Nov 2021, 12:24
Official
Hello Mzuyanda

Thank you for confirming. We are happy that your matter has been resolved. 

We wish you and your family strength during this time. 

Kind Regards
Natasha Vos