HOLLARD LIFEL - NO RESPONSE ON ENQUIRY

I need more information on my life insurance policy with Hollard to make an informed decision about continuing my policy. On 25 February 2025 at 11:32, I phoned their call centre at ***and enquired. I was instructed to send an email to *** requesting the information. Within 2 minutes, I received an acknowledgement of my enquiry informing me that I would receive a response within 48 hours. After no further response, I called them again on 13 March 2025 at 13:24. I was informed that I should send a complaint to ***. After sending the email, a response was received acknowledging receipt of my complaint. No further response was received. Yesterday I received a WhatsApp from Hollard requesting feedback on my complaint and requesting me to rate the service. So I gave them a poor (pathetic was unavailable) rating. What must I do further to receive information on MY LIFE POLICY, which I am paying for and which insures MY LIFE? Must I now cancel the policy due to their bad service delivery? Is this an indication of the level of service delivery my beneficiary can expect if I should I should pass away soon?