Hollard Life Shocking and disappointing service God forbid a claim

Shocking and disappointing service. God forbid there should be a death claim Policy*** May the Heavens be gracious to me and spare me that my husband who is the policy holder has to die before me. I am hus legally married wife and beneficiary. If they cannot handle something as minor as a change of address on a policy how on earth will they handle a death claim and funeral payout let alone a grieving widow some day. We recently relocated to Namibia but both my husband and I are still RSA citizens with banking accounts in RSA, ID's and passports, medical aid and MTN accounts. He is outright a RSA citizen but I have dual citizenship because I was born in Namibia. We relocated with he in his 70's and I soon 70 to retire here A week ago 29 Feb 2024 my husband sent through detailed documents to inform Hollard life to their *** mailbox with all our documents RSA ID's as well as RSA proof of Banking accounts to note our change of address. I did the same on my side with Sanlam because I have a Sanlam life and trauma policy. No sooner had I sent off my information via mail when I promptly received an email to confirm receipt of same and within 3 days a letter confirming that all updates have been effected on their system. They thanked me for having taken the time yo inform them. But on Hollard's side. Not a word. A read receipt was all my husband got. A week later and still not a word. I phoned their Call Centre again today 6th March to enquire what was going on? My husband will phone today and iy won't be pleasant that I can assure you. He was a senior manager at Stanlib and I a Call Centre Manager at Nedbank. We know what superior service should be. You phone Hollard. No reference for the call. Only the agen'ts name and time of call. No Sir/Maam would you like to have a reference for the call. We apologise for any inconvenience. We will look into your query as a matter of importance. May I get my supervisor or Manager to contact you. My husband has a monthly debit from his RSA Standard Bank account and has never been in any arrears. He is going to insist that a senior Managet contact him on his RSA 082 cell number. Please also listen to all the calls. CD and A Gerber