Hollard Life - Poor business practices

Hollard has taken money from my husband for life cover for 20 years. After a missed payment and no notification from them via email, sms or WhatsApp they cancelled the policy. On further discussion and finally a referral to the complaints department I was told they would revert in 5 days and follow up every three days. That was the 15th of September. I have heard nothing I have emailed, called, emailed called repeatedly for two weeks, and not a single person has been able to assist me. No one seems to know what to do with a complaint and getting through to someone who can give me feedback is practically impossible. I will continue to pursue this company until I have a favourable response. I have allowed them time before writing this review but will also now be going to the Ombudsman.