Hollard Life Nightmare

My wife has been diagnosed with a critical terminal illness,unfortunately we have life,disability and critical illness cover with hollard life.we submitted the claim in july 2023 and as of today 29 january 2024 still not finalized. Whe get no feedback within their claimed 5 business days,we wait weeks to months just to hear another form or report is required,it has reached a point where they request duplicate documents that they recieved just to drag claim out and not to pay.Their polocy wording even has a "catch all" department but yet the stall for time to pay,at this point i dont think the claim wil ever get sorted out.i would advise anyone to spend their hard earned money for premiums at a more reliable ,trusrworthy and customer service orientated company,hollard life does not treat their customers fairly.A life insurance company is supposed to be peace of mind,a partner for life and in death but not hollard,you will not get feedback and reasons not to pay will be looked for.Avoid Hollard life at all costs because when you need to claim it is to late to change companies.