LF
Louise F
1 reviews | Active since Mar 2018
29 Nov 2023, 15:34
Hollard Life is totally useless and disfunctional
I started taking lifecover with ALTRISK, i was happy BUT then HOLLARD took the company over and JUST THEN MY TROUBLES STARTED. SINCE THEN OUR POLICY IS A TOTAL MESS. IVE written louds of letters and phone calls, i achieve NOTHING, im so frustrated i hate HOLLAND LIFE, PLEASE DO NOT TAKE ANY POLICIES WITH THEM EVER.
Helpful (0)
Replies (5)0
Replies (5)
Hollard Life's replyOfficial
29 Nov 2023, 16:05Hello Louise,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with your policy number as we cannot pick up any information on the system with the id number provide, this will enable us to assist with your query.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply29 Nov 2023, 16:05
Official
Hello Louise,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with your policy number as we cannot pick up any information on the system with the id number provide, this will enable us to assist with your query.
Kind Regards,
Escalated Complaints Team
LF
Louise F's updateReviewer Update
30 Nov 2023, 09:01Mrs S Pretorius id no: ***
Mr. AC Pretorius id no: ***
*** Policy number
Weve been *****ed and cheated by Hollard, please arrange
A meating in Brackenfell or Belville, a personal meating will be the only solution to resolve the situation.
Thankyou
Mr. AC Pretorius id no: ***
*** Policy number
Weve been *****ed and cheated by Hollard, please arrange
A meating in Brackenfell or Belville, a personal meating will be the only solution to resolve the situation.
Thankyou
LF
Louise F's update30 Nov 2023, 09:01
Reviewer Update
Mrs S Pretorius id no: ***
Mr. AC Pretorius id no: ***
*** Policy number
Weve been *****ed and cheated by Hollard, please arrange
A meating in Brackenfell or Belville, a personal meating will be the only solution to resolve the situation.
Thankyou
Mr. AC Pretorius id no: ***
*** Policy number
Weve been *****ed and cheated by Hollard, please arrange
A meating in Brackenfell or Belville, a personal meating will be the only solution to resolve the situation.
Thankyou
Hollard Life's replyOfficial
30 Nov 2023, 10:45Thank you for the information received.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply30 Nov 2023, 10:45
Official
Thank you for the information received.
Kind Regards,
Escalated Complaints Team
LF
Louise F's updateReviewer Update
30 Nov 2023, 17:53Thelma Mandlazi from Holland called me immediately after my review, shes been very kind, very sincere, shes made progress on the matter at hand and im very positive that she will arrange a private meating to resolve the matter completely.
LF
Louise F's update30 Nov 2023, 17:53
Reviewer Update
Thelma Mandlazi from Holland called me immediately after my review, shes been very kind, very sincere, shes made progress on the matter at hand and im very positive that she will arrange a private meating to resolve the matter completely.
Hollard Life's replyOfficial
01 Dec 2023, 08:33Morning Louise,
Thank you for positive review. I will try my level best to arrange that your mom gets another broker that will assist and explain as to how the policy was structed.
Thank you for positive review. I will try my level best to arrange that your mom gets another broker that will assist and explain as to how the policy was structed.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply01 Dec 2023, 08:33
Official
Morning Louise,
Thank you for positive review. I will try my level best to arrange that your mom gets another broker that will assist and explain as to how the policy was structed.
Thank you for positive review. I will try my level best to arrange that your mom gets another broker that will assist and explain as to how the policy was structed.
Kind Regards,
Escalated Complaints Team