Hollard Life is failing my 79-year-old grandfather, double debits, no answers, no accountability

appalled by Hollard Life's treatment of my grandfather, a loyal client of many years. He is 79 years old, and they have started double-debiting his account, money he genuinely cannot afford to lose twice over.

When we've tried to resolve this, we've been met with unanswered calls, no follow-through on emails, and constant transfers between departments with no resolution. I am abroad, which makes calling and following up extremely expensive and difficult, and it feels like their agents are aware of this and are taking advantage of the fact that my grandfather is elderly and largely on his own.

We have asked, repeatedly, for the debit order to be moved to my name so my grandfather isn't carrying this burden, and even this simple request has gone nowhere. This entire situation has taken a toll on his health, and I am genuinely frightened about what happens if his policy lapses due to Hollard's incompetence, or worse, if a claim ever needs to be paid and we face this same wall of silence.

With how common ****s targeting the elderly are in South Africa right now, this experience has left me deeply uneasy. A company entrusted with an elderly client's life insurance should not make it this hard to get basic help. I would caution others to think carefully before signing up with Hollard Life.