NM
Nhlanhla M
1 reviews | Active since Oct 2019
13 Jan 2020, 11:49
Hollard life insurance *****
Becareful if you had a policy with Hollard life department, they might reinstate it with out your consent, this happened to me where my deactivated legal cover was reinstated and debited in December 2019 by the lady in Gauteng branch while I am in Durban and when I called Hollard was given incorrect information and told to email if did on the 8th no response form their complaints department and called again on the 13th January 2020 spoke to a gentleman who gave me different information from the firs lady and promised to call me back. still waiting. I am very disappointed in this ***** by Hollard.
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Replies (1)Hollard Life's replyOfficial
13 Jan 2020, 14:31Hello Nhlanhla
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience this has caused.
We have requested an investigation into the reinstatement of your policy and one of our agents will be in contact with you.
Regards
Hollard complaints team
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience this has caused.
We have requested an investigation into the reinstatement of your policy and one of our agents will be in contact with you.
Regards
Hollard complaints team
Hollard Life's reply13 Jan 2020, 14:31
Official
Hello Nhlanhla
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience this has caused.
We have requested an investigation into the reinstatement of your policy and one of our agents will be in contact with you.
Regards
Hollard complaints team
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience this has caused.
We have requested an investigation into the reinstatement of your policy and one of our agents will be in contact with you.
Regards
Hollard complaints team
