Hollard life insurance claims department is pathetic!

I've submitted a claim to Hollard on the 22nd of January 2021 for mental disability. A lady called me 3 weeks ago giving Feedback that she's bringing my case before a approval comittee. I never heard back from her again, I only have her number and her name and you can't try to phone that number it stays busy all day long, I've asked another contact via e-mail to send her e-mail adress to me, I don't know but either he is dead or ********, I just hear nothing back. It's quite pathetic. Can someone reply to me and I will provide all further details.