Hollard Life Insurance Cancellation Nightmare!

I sent an email to lifeclaimsadmin on 17 Sep 2019 requesting that my life policy be cancelled and I attached the cancellation form. I received an automated response telling me that they will contact me back.

2 days later (19 September 2019), I received an email from *** requesting me to send my policy number and ID number to another email (***) - information already contained in my cancellation letter. I did what was required.

On 23 September, I had not received a response from Hollard so i contacted them myself. The lady that assisted me told me that there was no document that I sent and I should send the life cancellation policy to ***.

This going back and forth has been so frustrating as I just want to cancel my life policy and move on. I did give more than a months notice.

I have resorted to blocking Hollard from debiting any money from my account for the month of October as they seem to not be wanting to assist me.