Hollard Life *********** Staff

In the begining of May 2015 I went onto your hollard website and requested for a callback with regards to a life cover for my mum. A lady called me from your call centres and did a quotation for me for my Mum which the premium was around R246 inclusive of there admin fee. I agreed for this and gave the lady my banking details to be debited at the end of May.She agreed and asked for my mothers telephone number just to speak to her and explain the cover.Which she did call and verify.At end May I did not get debited so Yesterday I called in to Hollard and spoke to Mthabiseni she said she cannot pick up my Id number or My Mums Id number as well. The ref number for the call was :***. I said to her I want the voice recording as the consultant who called me at the time to sign up advised all calls was recorded for my purpose as well as theys. She said she is going to get her team leader to call me as she can only do this as they call centers are external people like DCM and not Hollard itself. Up until now no team leader called me. I want the recording as well as the rate i was quoted on cause now they saying I must pay R305 for the same cover.