HOLLARD. LIFE IMPOSSIBLE TO CONTACT..ZERO SERVICE

I have been trying ti contact Hollard in connection with my Hollard phenominal policy without any avail. My calls are transferred 4 times then dropped. When I eventually managed to speak to an agent she took all of my details and told me she would call me right back. No surprise..she did,nt. I an really exhausted trying to contact a company who sold me life insurance in 2014 but does'nt seem to know which department works with PHENOMENAL WOMAN. ITS A DISGRACE