HOLLARD LIFE - GROSS CLIENT SERVICE AND POLICY DOCUMENT FAILURE

I took out an Edgars Policy many years ago and despite the monthly debit order being deducted I cannot FOR THE LIFE OF ME get an official policy statement from them, I also need to update my details as I have moved, changed my marital status and bank. My Insurance Broker even gave up trying, they are apparently the worst communicators once they have a debit order in place. I lodged an Ombudsman Case today, let's see if they are able to get the debit order gobblers to provide a receipt of why they are deducting the monies, albeit a very small policy.