KA
Kim A
1 reviews | Active since Jul 2014
04 Jan 2021, 09:40
Hollard life - Funeral policy ****
Hollard funeral policy is such a waste of time and take forever to pay out. In fact still waiting. My mom passed away in October the funeral policy was paid up every month until she passed away. But now they are saying it was lapsed because it was not paid after she passed away.
Don't waste your time with Hollard life it is a ****!
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Replies (2)
Hollard Life's replyOfficial
04 Jan 2021, 17:33Hello Kim
We are truly sorry for the loss of your mom and your experience that has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply04 Jan 2021, 17:33
Official
Hello Kim
We are truly sorry for the loss of your mom and your experience that has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
KA
Kim A's updateReviewer Update
05 Jan 2021, 19:21My mother passed away on the 09 October 2020. Her last debit order was successfully collected on the 10th of September 2020. I've subsequently submitted all the required paperwork to "***. I've now been told by one of your agents that the claim was declined because the policy has lapsed. My Mom died on the 09 October 2020, the debit order for October 2020 went off on the 10th ,1 day after she passed away. The debit order for September was honoured. HOW CAN THE POLICY HAVE LAPSED IF THE POLICY HOLDER PASSED AWAY BEFORE THE NEXT DEBIT ORDER WAS COLLECTED???
PLEASE COULD SOMEONE CONTACT ME TO PLEASE EXPLAIN THIS TO ME. The customer service I've been experiencing from your organisation is absolutely shocking. I call the call centre and I get pushed from pillar to post and eventually the call just goes dead and I've got to start the whole process again.
Please get back to me asap
KA
Kim A's update05 Jan 2021, 19:21
Reviewer Update
My mother passed away on the 09 October 2020. Her last debit order was successfully collected on the 10th of September 2020. I've subsequently submitted all the required paperwork to "***. I've now been told by one of your agents that the claim was declined because the policy has lapsed. My Mom died on the 09 October 2020, the debit order for October 2020 went off on the 10th ,1 day after she passed away. The debit order for September was honoured. HOW CAN THE POLICY HAVE LAPSED IF THE POLICY HOLDER PASSED AWAY BEFORE THE NEXT DEBIT ORDER WAS COLLECTED???
PLEASE COULD SOMEONE CONTACT ME TO PLEASE EXPLAIN THIS TO ME. The customer service I've been experiencing from your organisation is absolutely shocking. I call the call centre and I get pushed from pillar to post and eventually the call just goes dead and I've got to start the whole process again.
Please get back to me asap