HOLLARD LIFE - FUNERAL POLICY

<p>I am attending to the administration of a deceased estate. I gathered from the deceased's bank statement that he had a policy with Hollard Life and phoned the call centre ***to report the claim. After much ado and speaking to several people, I was told that the policy is a funeral policy and that they would email me the claim form. I was provided with a policy number. When I received the claim form I noticed that there was no information as to where the claim should be sent to and the email address from which I received the claim form was a "no reply" address. I phoned the call centre again and was then pushed from pillar to post because nobody could pick up the policy either by the deceased's name, identity number or the policy number. I was told that it could be because it isn't a Hollard Direct policy and it may be a "partner" policy. I am not exaggerating when I say that I was transferred to about ten different people, not one of whom could help me. Today I tried again ... this time the receptionist was able to trace the policy but she did not have all the information to hand and had to put me through to the Call Centre. Once again, they were unable to trace it and I was told I was going to be put through to someone else. This never happened as I got cut off. This is a crazy situation. Hollard Life needs to streamline their computer system. I am still none the wiser .... why can the receptionist pick up the policy but the call centre/customer support cannot. Very frustrating, annoying and a complete waste of time.</p>