SK
Susara K
1 reviews | Active since Aug 2011
03 Nov 2024, 10:35
Hollard Life EDC ***88
I have a FuneralPolicy at Hollard since Oct 2006. I took out this policy at Jet Store and it was administrated by IUA. I closed my Jet account and my premium was included in the settlement amount end Aug 2024.I was never behind as Jet account was dated 11 Aug - 12 September 2024 Since beginning of September I tried to make the understand that my policy was paid upfront and it is clearly stated in my funeral policy that no benifits if premium is not paid on the 1st of each month. Any insuranceor policy had to be paid in advance Not Hollard or IUA nor RCA (Jet) is capable to sent me statements from 2006 nor do anyone try to solve my issue i am really desperate for help
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Replies (2)
Hollard Life's replyOfficial
04 Nov 2024, 11:05Hello Susara Aletta K
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply04 Nov 2024, 11:05
Official
Hello Susara Aletta K
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
05 Nov 2024, 15:25Hello Susara Aletta K
Thank you for being patient and giving us the opportunity to resolve your complaint. Our partner IUA informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Our partner IUA informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply05 Nov 2024, 15:25
Official
Hello Susara Aletta K
Thank you for being patient and giving us the opportunity to resolve your complaint. Our partner IUA informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Our partner IUA informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team