Hollard life disgrace

What an inconsiderate, unsympathetic company I have never been this disappointed I made a claim at promenade mall submitted everything that was required to Karen 16th October 2020..she said she will follow up Monday the 19th she did not i called in on the Friday 23rd October and spoke to a person in charge that promised a call back that same day ...she didn't call me .on the Monday 26 Karen calls and says claim has been put through i asked who is working on the claim she said Mr Padayachi or Patel an indian man who quickly dismissed me and refereed me to his colleague Gugu she also did not call me back after claiming to be busy..she sent me a message that she is investigating the claim,claim number is CLM***9 what is wrong with the ppl of south africa i pay premiums now you cant assist ill be going to the ombudsmen soon