HOLLARD LIFE BAD SERVICE

I list my mother on the 1st of August 2020, I went to submit a claim, I called customer care I was advised they didnt receive I requested for email they gave me email address ***, unfortunately it bounced back that the email is full,I called in again was given the same email address I advised of the situation, I was requested to submit at branch documents where submitted again and yet still no acknowledgement was send through I call hollard daily I get different ref numbers yet still no one is able to contact me or pay out today is the 17th meaning it's been almost 13days making a claim customer care is also aware we call from cell phone we will be put from pillar to post HOLLARD LIFE IS SO POOR THEY DONT EVEN KNOW WHAT IS CUSTOMER SERVICE,I would also like to cancel all my policies and be refunded the service is so poor even irritating so much.