FV
Frank V
1 reviews | Active since Dec 2016
29 Oct 2021, 08:15
Hollard Life Assurance at PEPKOR got the worst service😡
The worst service ever. My father in law passed away on 08-08-2021. He had two Hollard Life Assurance policies he took out at PEP Eersterivier. He never missed one payment. We were only able to claim from one because on the other one there was no name or surname provided. My problem is why didn't they inform him about the details on the policy but just continue receiving the monthly payments. You guys are really con artists and preying on the old and vulnerable. 😡😠 Still waiting for payment🤢😡
Helpful (0)
Replies (6)0
Replies (6)
Hollard Life's replyOfficial
29 Oct 2021, 09:19Hello Frank
We are saddened to hear about the loss of your father in law. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. A consultant will be in contact with you within three to five working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply29 Oct 2021, 09:19
Official
Hello Frank
We are saddened to hear about the loss of your father in law. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. A consultant will be in contact with you within three to five working days.
Kind regards,
Escalated Complaints Team
FV
Frank V's updateReviewer Update
22 Nov 2021, 15:15Hi
It looks like we are back to square one. You guys ask for information, I provided you with it. Still waiting for almost two weeks for a answer. I phoned on Friday 19 November 21 and again today 22 November 21 but the phone is just ringing. You guys are really poor with your customer service. 😡😡
It looks like we are back to square one. You guys ask for information, I provided you with it. Still waiting for almost two weeks for a answer. I phoned on Friday 19 November 21 and again today 22 November 21 but the phone is just ringing. You guys are really poor with your customer service. 😡😡
FV
Frank V's update22 Nov 2021, 15:15
Reviewer Update
Hi
It looks like we are back to square one. You guys ask for information, I provided you with it. Still waiting for almost two weeks for a answer. I phoned on Friday 19 November 21 and again today 22 November 21 but the phone is just ringing. You guys are really poor with your customer service. 😡😡
It looks like we are back to square one. You guys ask for information, I provided you with it. Still waiting for almost two weeks for a answer. I phoned on Friday 19 November 21 and again today 22 November 21 but the phone is just ringing. You guys are really poor with your customer service. 😡😡
FV
Frank V's updateReviewer Update
23 Nov 2021, 08:31Hi
I only missed one call that's all and that was a month again. I did call them back. My email address is still the safe.
Regards
Frank
I only missed one call that's all and that was a month again. I did call them back. My email address is still the safe.
Regards
Frank
FV
Frank V's update23 Nov 2021, 08:31
Reviewer Update
Hi
I only missed one call that's all and that was a month again. I did call them back. My email address is still the safe.
Regards
Frank
I only missed one call that's all and that was a month again. I did call them back. My email address is still the safe.
Regards
Frank
Hollard Life's replyOfficial
23 Nov 2021, 10:41Hello Frank
Thank you for confirming. We have requested feedback from our administrator regarding your matter.
Kind Regards
Escalated Complaints Team
Thank you for confirming. We have requested feedback from our administrator regarding your matter.
Kind Regards
Escalated Complaints Team
Hollard Life's reply23 Nov 2021, 10:41
Official
Hello Frank
Thank you for confirming. We have requested feedback from our administrator regarding your matter.
Kind Regards
Escalated Complaints Team
Thank you for confirming. We have requested feedback from our administrator regarding your matter.
Kind Regards
Escalated Complaints Team
FV
Frank V's updateReviewer Update
30 Nov 2021, 07:55Hi
Claims issue is resolved by Thandeka and team. So in total it took you guys 15 weeks to settle the claim. 👍🏼
Claims issue is resolved by Thandeka and team. So in total it took you guys 15 weeks to settle the claim. 👍🏼
FV
Frank V's update30 Nov 2021, 07:55
Reviewer Update
Hi
Claims issue is resolved by Thandeka and team. So in total it took you guys 15 weeks to settle the claim. 👍🏼
Claims issue is resolved by Thandeka and team. So in total it took you guys 15 weeks to settle the claim. 👍🏼
Hollard Life's replyOfficial
01 Dec 2021, 09:25Hello Frank
We are sorry for length of time it took to resolve your matter and assure you that we continuously look at improving our processes.
Kind Regards
Escalated Complaints Team
We are sorry for length of time it took to resolve your matter and assure you that we continuously look at improving our processes.
Kind Regards
Escalated Complaints Team
Hollard Life's reply01 Dec 2021, 09:25
Official
Hello Frank
We are sorry for length of time it took to resolve your matter and assure you that we continuously look at improving our processes.
Kind Regards
Escalated Complaints Team
We are sorry for length of time it took to resolve your matter and assure you that we continuously look at improving our processes.
Kind Regards
Escalated Complaints Team