JJ
JARRED J
1 reviews | Active since Aug 2014
20 Oct 2021, 14:34
Hollard Legal what a joke
I have been trying to get legal assistance from Hollard for over a week now. Every time I call they allocate me to an attorney who doesn't exist.
I took this plan in case of emergencies and now the Hollard team keeps sending me pillar to post allocating me to attorney's who don't even do business with Hollard. Starting to think this is a ****. They're happy to collect my premium each month but make getting assistance so difficult. **** Hollard.
Helpful (0)
Replies (6)0
Replies (6)
Hollard Life's replyOfficial
20 Oct 2021, 15:34Hello Jarred
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Natasha Vos
Hollard Life's reply20 Oct 2021, 15:34
Official
Hello Jarred
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Natasha Vos
JJ
JARRED J's updateReviewer Update
21 Oct 2021, 10:24The reply you guys leave here is just to have some sort of footprint with no intention of resolving. How the hell can you expect me to wait 5 days in an emergency? ********** company that I will never recommend. I will be cancelling all of my policies with your *** company and make it my lifes mission to advise others to do the same. If I don't get a response today a post will be going on my Wife's social media accounts - 100k followers will see this.
JJ
JARRED J's update21 Oct 2021, 10:24
Reviewer Update
The reply you guys leave here is just to have some sort of footprint with no intention of resolving. How the hell can you expect me to wait 5 days in an emergency? ********** company that I will never recommend. I will be cancelling all of my policies with your *** company and make it my lifes mission to advise others to do the same. If I don't get a response today a post will be going on my Wife's social media accounts - 100k followers will see this.
Hollard Life's replyOfficial
21 Oct 2021, 12:11Hello Jarred
Our administrator Europ Assistance have confirmed that they are attending to your matter and a letter has been sent to you.
Kind Regards
Natasha Vos
Our administrator Europ Assistance have confirmed that they are attending to your matter and a letter has been sent to you.
Kind Regards
Natasha Vos
Hollard Life's reply21 Oct 2021, 12:11
Official
Hello Jarred
Our administrator Europ Assistance have confirmed that they are attending to your matter and a letter has been sent to you.
Kind Regards
Natasha Vos
Our administrator Europ Assistance have confirmed that they are attending to your matter and a letter has been sent to you.
Kind Regards
Natasha Vos
JJ
JARRED J's updateReviewer Update
27 Oct 2021, 14:15You Natasha, Should be fired. I don't even know who Europ assist is?
JJ
JARRED J's update27 Oct 2021, 14:15
Reviewer Update
You Natasha, Should be fired. I don't even know who Europ assist is?
Hollard Life's replyOfficial
27 Oct 2021, 15:17Hello Jarred
We are pleased to know that your matter has been resolved and that you are satisfied with the service you have received. Europ Assistance is our administrator who renders service on behalf of Hollard on all legal matters.
Kind Regards
Natasha
We are pleased to know that your matter has been resolved and that you are satisfied with the service you have received. Europ Assistance is our administrator who renders service on behalf of Hollard on all legal matters.
Kind Regards
Natasha
Hollard Life's reply27 Oct 2021, 15:17
Official
Hello Jarred
We are pleased to know that your matter has been resolved and that you are satisfied with the service you have received. Europ Assistance is our administrator who renders service on behalf of Hollard on all legal matters.
Kind Regards
Natasha
We are pleased to know that your matter has been resolved and that you are satisfied with the service you have received. Europ Assistance is our administrator who renders service on behalf of Hollard on all legal matters.
Kind Regards
Natasha
JJ
JARRED J's updateReviewer Update
01 Feb 2023, 21:22Hi Natasha, why has my debit order been doubled now? Have disputed it, please cancel my policy.
JJ
JARRED J's update01 Feb 2023, 21:22
Reviewer Update
Hi Natasha, why has my debit order been doubled now? Have disputed it, please cancel my policy.