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AVdM
Allan Van der Merwe

1 reviews | Active since Dec 2017

02 Mar 2023, 12:35

Hollard legal is not helpful.

I have a legal policy with Hollard, called for some legal advice. No assistance, rude staff. I am awaiting call recordings.

0
Replies (7)
Hollard Life
Hollard Life's reply02 Mar 2023, 12:48
Official
Good day Allan,

We are sorry that you were not assisted when you called in for legal advise, and that our staff was rude. Please note we will look into this matter and get back to you. Will request for our legal team to contact you as soon as possible.

Kind Regards,

Escalated Complaints Team 
AVdM
Allan Van der Merwe's update07 Mar 2023, 09:27
Reviewer Update
What lies, still dont have the call i requested.

Hollard Life
Hollard Life's reply07 Mar 2023, 11:14
Official
Hi Allan,

We are working on getting the calls for you, with the relevant department.

 
Kind Regards,

Escalated Complaints Team 

AVdM
Allan Van der Merwe's update07 Mar 2023, 11:43
Reviewer Update
Over a week, unexceptable service!!!
AVdM
Allan Van der Merwe's update07 Mar 2023, 12:44
Reviewer Update
And instead of helping a client, you want to fight with a client and not give him what he is paying for.
Hollard Life
Hollard Life's reply07 Mar 2023, 13:07
Official
Hello Allan,

Kindly note we have to request such information from our administrators, hence it does take time.

 
Kind Regards,

Escalated Complaints Team 


 
AVdM
Allan Van der Merwe's update07 Mar 2023, 13:09
Reviewer Update
Since last Monday????