MC
Mohamed C
1 reviews | Active since Aug 2012
27 Aug 2021, 12:51
Hollard Legal Cover, what are you waiting for Hollard?
I have requested an Attorney from Hollard Legal on 23 Aug 2021, Hollard allocated an Attorney. The Attorney said they don't deal with Hollard Legal. I requested a New Attorney. It is now the 27 Aug 2021 and still awaiting another Attorney, Attorney to be provided. I have to appear in court on the 14/09/2021. And still awaiting for an Attorney to be provided. Frustrated by this experience.. Ref : 20-***-L-02
Helpful (0)
Replies (5)0
Replies (5)
Hollard Life's replyOfficial
27 Aug 2021, 15:21Hello Mohamed
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our team is busy looking into your complaint and will be providing you with feedback within five working days.
Regards.
Escalated complaints team
Regards.
Escalated complaints team
Hollard Life's reply27 Aug 2021, 15:21
Official
Hello Mohamed
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our team is busy looking into your complaint and will be providing you with feedback within five working days.
Regards.
Escalated complaints team
Regards.
Escalated complaints team
Hollard Life's replyOfficial
30 Aug 2021, 11:05Hello Mohamed
We have provided our administrator who assists with the allocation of attorneys with your request. Europ Assist has been trying to make contact with you.
Kindly confirm contact information and preferred date and time for contact so that they can assist you further.
Kind Regards
Natasha Vos
We have provided our administrator who assists with the allocation of attorneys with your request. Europ Assist has been trying to make contact with you.
Kindly confirm contact information and preferred date and time for contact so that they can assist you further.
Kind Regards
Natasha Vos
Hollard Life's reply30 Aug 2021, 11:05
Official
Hello Mohamed
We have provided our administrator who assists with the allocation of attorneys with your request. Europ Assist has been trying to make contact with you.
Kindly confirm contact information and preferred date and time for contact so that they can assist you further.
Kind Regards
Natasha Vos
We have provided our administrator who assists with the allocation of attorneys with your request. Europ Assist has been trying to make contact with you.
Kindly confirm contact information and preferred date and time for contact so that they can assist you further.
Kind Regards
Natasha Vos
MC
Mohamed C's updateReviewer Update
30 Aug 2021, 11:22Hello Natasha
Europ Assist has contacted me this morning, new Attorney allocated. He does not do Interim Protection Cases as it is not his speciality. I need Europ Assist to allocate another attorney. However this time Europ Assist need to confirm with Attorney that he/she will assist me instead of sending me back to Hollard for another Attorney.
Natasha Vos they can contact me anytime I am available
Regards
Europ Assist has contacted me this morning, new Attorney allocated. He does not do Interim Protection Cases as it is not his speciality. I need Europ Assist to allocate another attorney. However this time Europ Assist need to confirm with Attorney that he/she will assist me instead of sending me back to Hollard for another Attorney.
Natasha Vos they can contact me anytime I am available
Regards
MC
Mohamed C's update30 Aug 2021, 11:22
Reviewer Update
Hello Natasha
Europ Assist has contacted me this morning, new Attorney allocated. He does not do Interim Protection Cases as it is not his speciality. I need Europ Assist to allocate another attorney. However this time Europ Assist need to confirm with Attorney that he/she will assist me instead of sending me back to Hollard for another Attorney.
Natasha Vos they can contact me anytime I am available
Regards
Europ Assist has contacted me this morning, new Attorney allocated. He does not do Interim Protection Cases as it is not his speciality. I need Europ Assist to allocate another attorney. However this time Europ Assist need to confirm with Attorney that he/she will assist me instead of sending me back to Hollard for another Attorney.
Natasha Vos they can contact me anytime I am available
Regards
Hollard Life's replyOfficial
30 Aug 2021, 13:06Hello Mohamed
Thank you for the response. I have sent your request to Europ Assist.
Kind Regards
Natasha Vos
Thank you for the response. I have sent your request to Europ Assist.
Kind Regards
Natasha Vos
Hollard Life's reply30 Aug 2021, 13:06
Official
Hello Mohamed
Thank you for the response. I have sent your request to Europ Assist.
Kind Regards
Natasha Vos
Thank you for the response. I have sent your request to Europ Assist.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
31 Aug 2021, 12:58Hello Mohamed
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved and the correct attorney has been allocated to your matter.
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved and the correct attorney has been allocated to your matter.
Contact us for any future concerns or compliments.
Kind regards,
Natasha Vos
Hollard Life's reply31 Aug 2021, 12:58
Official
Hello Mohamed
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved and the correct attorney has been allocated to your matter.
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved and the correct attorney has been allocated to your matter.
Contact us for any future concerns or compliments.
Kind regards,
Natasha Vos