Hollard Legal absolutely inefficient.

I have been a member of Hollard Legal for many years. Trying to get some legal help for the first time has been a nightmare. I first contacted them on 3 January 2020 by email as they advise customers to do on their website. Eventually, I got hold of someone by phone on 11 January. The lawyers who are supposed to assess the case got all information from me and send it back to Hollard for approval. I phoned yesterday 28 January 2021 as no one has heard from anybody. I spoke to a lady named Maneile who told me that a guy named Paul was working on it but he is off work at the moment. I tried to call Paul this morning but could not get hold of him. I called Maneile again and she gave me a number for his manager Bianca, her phone just rings and rings and rings………. I tried to call Maneile again to find a number for someone else when she heard it was me she cut the call and did not answer again. Now her phone just rings and rings and rings…….. It is now a month later and I have no indication from Hollard as to what is happening with my case. I have also asked them twice to remove the 082 number of my profile as I have not had the number for years but this seems to be impossible.