Hollard Kaizer chiefs Funeral

The clerks/administrators at this company are so ***********, I have had an issue form May this year and been following it up timeously without a proper resolution form their end. I have funeral police inception year 2011,so I have paying ever since via debit order, I decided to switch accounts and this resulted in tempering with debit orders, however I opted to monthly eft payments(R475) for my premiums.....to my surprise its not reflecting from their side and now they are mentioning to me that my policy has lapsed. I always call and even visited the branch in Bloed street Pretoria to submit my statements as a proof of payments. Today mars two full weeks waiting for a feed back from the branch and regional office. I feel belittled and degraded as client for almost a decade to be handled so lame and been taken for granted.I think Ombudsman will now be my next step