Hollard kaak service

Pathetic! I contacted Hollard on Tuesday 3rd, regarding a death in the family. They responded promptly with an email with all the requirements. I managed to get the info to them by Thursday 5th @ 10am and was advised that my claim would take 2days to finalize. My calculation would be around Monday! On Monday lunch time I called to find out how far the claim had been processed and was advised by a Service Agent that my paperwork had not been touched, I would need to follow up on Wednesday 11th. I flat out refused stating that all requirements had been met, no call was received from Hollard to advise on anything outstanding. The agent said he would try and resolve by Monday afternoon. I wrote on their web page on the 'complaints' section which states that in 8hrs you should have an agent call and deal with your complaint. Nothing l called again on Tuesday morning to another Agent who said some of my paperwork did not reach them and I would need to complete a new application - to which I responded "NO" but forwarded the original email to the 'new email' that I was given! A manager or supervisor could not take my call, i had to deal with the Agent. I called back to get through to Complaints department and was put through to a lady who's name sounded like "Nareena" who was very apologetic and showed empathy saying that she would get the Senior Management to call me before 1pm on Tuesday. I'm delighted to advise that NOTHING happened - as expected!

I would never advise even my worst enemy to be covered by Hollard, you will grieve the experience instead of greaving your family!