CK
Craig K
1 reviews | Active since Mar 2024
05 Mar 2024, 10:12
HOLLARD - IUA INSURANCE CLAIM
HOLLARD [Wesbank] Insurance Beware of the poor service from Hollard and their 3rd party, IUA! I logged a legitimate claim with them in December 2023 and have received every excuse under the sun to reject my claim. Even though i have supp**** them with all the correct information that they rejected my claim on. Its 5 March and i am still waiting for the claim to be finalized??
Helpful (0)
Replies (15)0
Replies (15)
Hollard Life's replyOfficial
05 Mar 2024, 10:44Hello Craig,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply05 Mar 2024, 10:44
Official
Hello Craig,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
CK
Craig K's updateReviewer Update
05 Mar 2024, 10:49Will comment once i have heard back from Hollard!!!
CK
Craig K's update05 Mar 2024, 10:49
Reviewer Update
Will comment once i have heard back from Hollard!!!
Hollard Life's replyOfficial
05 Mar 2024, 13:18Hello Craig,
Please note an email was sent to you requesting for relevant information. Kindly forward that through to us ,so that we may look into your complaint.
Please note an email was sent to you requesting for relevant information. Kindly forward that through to us ,so that we may look into your complaint.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply05 Mar 2024, 13:18
Official
Hello Craig,
Please note an email was sent to you requesting for relevant information. Kindly forward that through to us ,so that we may look into your complaint.
Please note an email was sent to you requesting for relevant information. Kindly forward that through to us ,so that we may look into your complaint.
Kind Regards,
Escalated Complaints Team
CK
Craig K's updateReviewer Update
05 Mar 2024, 13:24This has been done,
Thank you
Thank you
CK
Craig K's update05 Mar 2024, 13:24
Reviewer Update
This has been done,
Thank you
Thank you
Hollard Life's replyOfficial
06 Mar 2024, 09:49Thanks!!
Hollard Life's reply06 Mar 2024, 09:49
Official
Thanks!!
CK
Craig K's updateReviewer Update
11 Mar 2024, 13:0411 March and i am still waiting for a reply from
Thelma Mandlazi. of Hollard Complaint Specialist!
CK
Craig K's update11 Mar 2024, 13:04
Reviewer Update
11 March and i am still waiting for a reply from
Thelma Mandlazi. of Hollard Complaint Specialist!
Hollard Life's replyOfficial
11 Mar 2024, 13:58Hi Craig,
Please note i have responded to your emails and explained as to what we still require from you. We are looking into the matter, and we will provide you with a response irrespective the outcome of complaint.
Kind Regards,
Please note i have responded to your emails and explained as to what we still require from you. We are looking into the matter, and we will provide you with a response irrespective the outcome of complaint.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply11 Mar 2024, 13:58
Official
Hi Craig,
Please note i have responded to your emails and explained as to what we still require from you. We are looking into the matter, and we will provide you with a response irrespective the outcome of complaint.
Kind Regards,
Please note i have responded to your emails and explained as to what we still require from you. We are looking into the matter, and we will provide you with a response irrespective the outcome of complaint.
Kind Regards,
Escalated Complaints Team
CK
Craig K's updateReviewer Update
11 Mar 2024, 14:44Hollard is trying everything in their power to get out of this legitimate claim. Every time they move the goalpost and ask for more evidence. It is supp****, and then they try another angle to get out of approving the claim. Imagine telling a policy holder, that they were not employed by a company they have been fully employed with for several years and recently retrenched?
A full breakdown of this claim will be shared on all platforms for the public to see how Hollard handles their policy holders claims unfairly!
A full breakdown of this claim will be shared on all platforms for the public to see how Hollard handles their policy holders claims unfairly!
CK
Craig K's update11 Mar 2024, 14:44
Reviewer Update
Hollard is trying everything in their power to get out of this legitimate claim. Every time they move the goalpost and ask for more evidence. It is supp****, and then they try another angle to get out of approving the claim. Imagine telling a policy holder, that they were not employed by a company they have been fully employed with for several years and recently retrenched?
A full breakdown of this claim will be shared on all platforms for the public to see how Hollard handles their policy holders claims unfairly!
A full breakdown of this claim will be shared on all platforms for the public to see how Hollard handles their policy holders claims unfairly!
Hollard Life's replyOfficial
13 Mar 2024, 08:34Hello Craig,
We are working on your claim complaint , and have requested that you furnish us with certain documents. Upon receiving the information we will processed and asses the claim accordingly.
We are working on your claim complaint , and have requested that you furnish us with certain documents. Upon receiving the information we will processed and asses the claim accordingly.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply13 Mar 2024, 08:34
Official
Hello Craig,
We are working on your claim complaint , and have requested that you furnish us with certain documents. Upon receiving the information we will processed and asses the claim accordingly.
We are working on your claim complaint , and have requested that you furnish us with certain documents. Upon receiving the information we will processed and asses the claim accordingly.
Kind Regards,
Escalated Complaints Team
CK
Craig K's updateReviewer Update
13 Mar 2024, 08:46This is not true. Hollard keeps on asking me for an employment contract. I have sent them my signed letter of appointment several times explaining that this is my contract?
CK
Craig K's update13 Mar 2024, 08:46
Reviewer Update
This is not true. Hollard keeps on asking me for an employment contract. I have sent them my signed letter of appointment several times explaining that this is my contract?
Hollard Life's replyOfficial
13 Mar 2024, 11:52Hollard requires your employment contract. Not a letter of appointment.
Kind Regards,
Kind Regards,
Escalated Complaints Team
Hollard Life's reply13 Mar 2024, 11:52
Official
Hollard requires your employment contract. Not a letter of appointment.
Kind Regards,
Kind Regards,
Escalated Complaints Team
CK
Craig K's updateReviewer Update
13 Mar 2024, 12:02My answer to Hollard....
Apart from section 29 of the BCEA, there is no legal requirement for the employer to provide a written contract, but by reducing everything to writing there can be no arguments down the line regarding who said what, or what was promised and what was not promised, and so on.
CK
Craig K's update13 Mar 2024, 12:02
Reviewer Update
My answer to Hollard....
Apart from section 29 of the BCEA, there is no legal requirement for the employer to provide a written contract, but by reducing everything to writing there can be no arguments down the line regarding who said what, or what was promised and what was not promised, and so on.
Hollard Life's replyOfficial
13 Mar 2024, 12:32Thank you and Noted.
Hollard Life's reply13 Mar 2024, 12:32
Official
Thank you and Noted.
CK
Craig K's updateReviewer Update
22 Apr 2024, 18:18To summarize my outcome, Both Hollard and IUA tried every possible angle to not honour my valid claim. After many weeks of them moving the goal posts to not honour my claim, i escalated the matter to the NFO Ombud. Within hours my claim was approved by IUA/Hollard. Do not let IUA or Hollard use bully tack ticks on your valid, honest claim. Take it to the NFO Ombudsman and they will resolve it. THERE IS A REASON WHY HOLLARD HAS A -71% CUSTOMER SATISFACTION RATING.
Case closed.
Case closed.
CK
Craig K's update22 Apr 2024, 18:18
Reviewer Update
To summarize my outcome, Both Hollard and IUA tried every possible angle to not honour my valid claim. After many weeks of them moving the goal posts to not honour my claim, i escalated the matter to the NFO Ombud. Within hours my claim was approved by IUA/Hollard. Do not let IUA or Hollard use bully tack ticks on your valid, honest claim. Take it to the NFO Ombudsman and they will resolve it. THERE IS A REASON WHY HOLLARD HAS A -71% CUSTOMER SATISFACTION RATING.
Case closed.
Case closed.
Hollard Life's replyOfficial
23 Apr 2024, 09:55Hello Graig,
We glad your matter was concluded.
We glad your matter was concluded.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply23 Apr 2024, 09:55
Official
Hello Graig,
We glad your matter was concluded.
We glad your matter was concluded.
Kind Regards,
Escalated Complaints Team