Hollard itself was efficient, but their vehicle benefit partner completely ruined the experience

Experience with Hollard – Let Down by Their Vehicle Benefit Partner

I recently submitted a claim with Hollard, and I must say they were excellent on their side. My funeral claim was processed quickly and paid out within 48 hours, which I truly appreciated.

However, when it came to the vehicle benefit partner, the experience was a complete disappointment. The service was extremely poor. As part of the funeral policy, I needed to claim a car for 3 days to arrange the funeral. After receiving an SMS on Friday stating I could arrange collection, I immediately called. I was kept on the line for 30 minutes while they took my details and promised to call me back. They never did.

The following day, I tried again — same story, same empty promises, and still no assistance. For such a critical time, when things should be made easier, their failure to deliver caused unnecessary stress and inconvenience.

Hollard itself was efficient, but their vehicle benefit partner completely ruined the experience