ZP
Zuko P
1 reviews | Active since Apr 2018
18 Nov 2021, 08:23
Hollard is unreliable
On the 30 of October, I lost my cousin brother. When I got the news, I made a Funeral cover claim with Hollard Funeral cover. I was notified that my cousin does not appear and therefore not covered under my name. Later they returned and confirmed that I did make a request for him to be covered, it's just that they failed to upload my request. Today is my second day of making the claim and I am being given the 'Run around'. During this time of my family's grief, Hollard is failing to come through for me. They claim to give a two days turn around, but they referred me to their "Adjudicator" and some ombudsman to further my complaint. This is very painful and I will pursue legal action if it comes to it.
Helpful (0)
Replies (10)0
Replies (10)ZP
Zuko P's updateReviewer Update
17 Nov 2021, 18:51Eventually, after several emails for my Funeral claim to Hollard, I decided to borrow more airtime from vodacom to try and talk to someone in person. I spent R80.00 of this borrowed airtime listening to their "COVID regulations" and all their alternative ways for contacting them, only for my airtime to be depleted during my conversations with their consultants. Only one consultant out three returned to after be cut off, just to notify me that after all my efforts to get them to respond, I was one form short. A form that they did not give to me in the first place.
I do not recommend Hollard to anyone, especially those with families.
I do not recommend Hollard to anyone, especially those with families.
ZP
Zuko P's update17 Nov 2021, 18:51
Reviewer Update
Eventually, after several emails for my Funeral claim to Hollard, I decided to borrow more airtime from vodacom to try and talk to someone in person. I spent R80.00 of this borrowed airtime listening to their "COVID regulations" and all their alternative ways for contacting them, only for my airtime to be depleted during my conversations with their consultants. Only one consultant out three returned to after be cut off, just to notify me that after all my efforts to get them to respond, I was one form short. A form that they did not give to me in the first place.
I do not recommend Hollard to anyone, especially those with families.
I do not recommend Hollard to anyone, especially those with families.
Hollard Life's replyOfficial
18 Nov 2021, 10:04Hello Zuko
We are saddened to hear about the loss of your cousin/brother. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you within three working days.
Kind regards,Escalated Complaints Team
We are saddened to hear about the loss of your cousin/brother. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you within three working days.
Kind regards,Escalated Complaints Team
Hollard Life's reply18 Nov 2021, 10:04
Official
Hello Zuko
We are saddened to hear about the loss of your cousin/brother. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you within three working days.
Kind regards,Escalated Complaints Team
We are saddened to hear about the loss of your cousin/brother. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you within three working days.
Kind regards,Escalated Complaints Team
ZP
Zuko P's updateReviewer Update
19 Nov 2021, 11:18The above response "Escalated Complaints Team" is empty, no one has contacted me regarding my Funeral claim nor my complaint. Hollard is not just unreliable, they are proving to tactical *****. Yesterday, I forwarded the last oustanding document as they requested, nothing happened. Absolute silence! DON'T DO HOLLARD!!
Today I borrowed another R30 from Vodacom do check the progress of claim since I forwarded this document, the lady that helped litterally had to search for my e-mail. They wouldn't have helped me if I didn't call.
Hollard is a *****. Hollard sucks!!
Today I borrowed another R30 from Vodacom do check the progress of claim since I forwarded this document, the lady that helped litterally had to search for my e-mail. They wouldn't have helped me if I didn't call.
Hollard is a *****. Hollard sucks!!
ZP
Zuko P's update19 Nov 2021, 11:18
Reviewer Update
The above response "Escalated Complaints Team" is empty, no one has contacted me regarding my Funeral claim nor my complaint. Hollard is not just unreliable, they are proving to tactical *****. Yesterday, I forwarded the last oustanding document as they requested, nothing happened. Absolute silence! DON'T DO HOLLARD!!
Today I borrowed another R30 from Vodacom do check the progress of claim since I forwarded this document, the lady that helped litterally had to search for my e-mail. They wouldn't have helped me if I didn't call.
Hollard is a *****. Hollard sucks!!
Today I borrowed another R30 from Vodacom do check the progress of claim since I forwarded this document, the lady that helped litterally had to search for my e-mail. They wouldn't have helped me if I didn't call.
Hollard is a *****. Hollard sucks!!
ZP
Zuko P's updateReviewer Update
19 Nov 2021, 11:19Hollard Funeral is URELIABLE!!
ZP
Zuko P's update19 Nov 2021, 11:19
Reviewer Update
Hollard Funeral is URELIABLE!!
ZP
Zuko P's updateReviewer Update
19 Nov 2021, 13:39I just now made two calls, I spoke to two consultants (Call ref: *** Sibongile and *** Cliodine) and the both confirmed that Hollard has not yet "Captured" my Funeral claim, after all my efforts and aitrtime wasted with no one returning to me.
I am broken and I feel helpless!
I am broken and I feel helpless!
ZP
Zuko P's update19 Nov 2021, 13:39
Reviewer Update
I just now made two calls, I spoke to two consultants (Call ref: *** Sibongile and *** Cliodine) and the both confirmed that Hollard has not yet "Captured" my Funeral claim, after all my efforts and aitrtime wasted with no one returning to me.
I am broken and I feel helpless!
I am broken and I feel helpless!
Hollard Life's replyOfficial
19 Nov 2021, 13:42Hello Zuko
We apologise for the poor experience you have had and assure you that your complaint has been escalated to the internal adjudicator for urgent attention.
Kind regards
Escalated Complaints Team
We apologise for the poor experience you have had and assure you that your complaint has been escalated to the internal adjudicator for urgent attention.
Kind regards
Escalated Complaints Team
Hollard Life's reply19 Nov 2021, 13:42
Official
Hello Zuko
We apologise for the poor experience you have had and assure you that your complaint has been escalated to the internal adjudicator for urgent attention.
Kind regards
Escalated Complaints Team
We apologise for the poor experience you have had and assure you that your complaint has been escalated to the internal adjudicator for urgent attention.
Kind regards
Escalated Complaints Team
ZP
Zuko P's updateReviewer Update
19 Nov 2021, 13:54You sure do "escalate" I must say. Every consultant that I have spoken to since the 16th has been escalating everything and yet I am still unpaid.
Happy escalation!
Happy escalation!
ZP
Zuko P's update19 Nov 2021, 13:54
Reviewer Update
You sure do "escalate" I must say. Every consultant that I have spoken to since the 16th has been escalating everything and yet I am still unpaid.
Happy escalation!
Happy escalation!
Hollard Life's replyOfficial
30 Nov 2021, 17:24Hello Zuko
We note that your matter is with the Ombudsman. You can follow up with the Ombudsman for further updates on your matter.
Kind Regards
Escalated Complaints Team
We note that your matter is with the Ombudsman. You can follow up with the Ombudsman for further updates on your matter.
Kind Regards
Escalated Complaints Team
Hollard Life's reply30 Nov 2021, 17:24
Official
Hello Zuko
We note that your matter is with the Ombudsman. You can follow up with the Ombudsman for further updates on your matter.
Kind Regards
Escalated Complaints Team
We note that your matter is with the Ombudsman. You can follow up with the Ombudsman for further updates on your matter.
Kind Regards
Escalated Complaints Team
ZP
Zuko P's updateReviewer Update
30 Nov 2021, 17:30After an entire month of waiting and calling and false promises, you return with this lousy update. Hollard will pay. Stop dodging and diving with my money.
Hollard must fall!!
Hollard must fall!!
ZP
Zuko P's update30 Nov 2021, 17:30
Reviewer Update
After an entire month of waiting and calling and false promises, you return with this lousy update. Hollard will pay. Stop dodging and diving with my money.
Hollard must fall!!
Hollard must fall!!
ZP
Zuko P's updateReviewer Update
30 Nov 2021, 17:33Hollard must fall!!
ZP
Zuko P's update30 Nov 2021, 17:33
Reviewer Update
Hollard must fall!!