LS
Layaan S
1 reviews | Active since Jun 2019
04 Jan 2022, 11:27
Hollard is the worst funeral policy
Been the worst service ever received. Was physically at their branch in Cape Town on 28 December 2021. Was sent up and down to certify copies at the Police Station.
On Wednesday 29 December 2021, Luthando has the audacity to call me to say that the copy of the ID wasn't right. I rushed to get it done and emailed it on 30 December 2021.
Today, 4 January 2022, he has the gall to call and say I must bring the original IDs again coz the copies wasn't clear enough. Mind you, a week after me being physically at his office.
Then to top it off, they deducted for the deceased's policy again today...like what the hell.
People please be careful of Hollard....easy to deduct but hard to get paid out..
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Replies (1)Hollard Life's replyOfficial
04 Jan 2022, 14:14Hello Layaan.
Once more, we would like to apologize for the delay in your claim and the inconvenience caused.
Once more, we would like to apologize for the delay in your claim and the inconvenience caused.
Our complaints resolution team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards
Escalated complaints team
Escalated complaints team
Hollard Life's reply04 Jan 2022, 14:14
Official
Hello Layaan.
Once more, we would like to apologize for the delay in your claim and the inconvenience caused.
Once more, we would like to apologize for the delay in your claim and the inconvenience caused.
Our complaints resolution team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards
Escalated complaints team
Escalated complaints team
