NZ
Nozie Z
1 reviews | Active since May 2019
11 Aug 2021, 11:44
Hollard is ******** people
I submitted a death claim with policy number ***6 on the 29th of July for my mother till today hollard has not paid we buried our mother I had to make loans. Since last week they have been telling me that my claim has been escalated. Till today now as I'm writing this complaint I have not be paid.
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Replies (2)
Hollard Life's replyOfficial
11 Aug 2021, 14:37Hello Nozie
Please accept our sincere condolence on the passing of your mother. Dealing with a loss is never easy and we wish you and your family strength during this difficult time.
We apologise for the poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint. Our claims team have been requested to investigate the delay in finalising your claim and feedback will be provided as soon as possible.
Regards
Hollard Complaints Management
Please accept our sincere condolence on the passing of your mother. Dealing with a loss is never easy and we wish you and your family strength during this difficult time.
We apologise for the poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint. Our claims team have been requested to investigate the delay in finalising your claim and feedback will be provided as soon as possible.
Regards
Hollard Complaints Management
Hollard Life's reply11 Aug 2021, 14:37
Official
Hello Nozie
Please accept our sincere condolence on the passing of your mother. Dealing with a loss is never easy and we wish you and your family strength during this difficult time.
We apologise for the poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint. Our claims team have been requested to investigate the delay in finalising your claim and feedback will be provided as soon as possible.
Regards
Hollard Complaints Management
Please accept our sincere condolence on the passing of your mother. Dealing with a loss is never easy and we wish you and your family strength during this difficult time.
We apologise for the poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint. Our claims team have been requested to investigate the delay in finalising your claim and feedback will be provided as soon as possible.
Regards
Hollard Complaints Management
Hollard Life's replyOfficial
16 Aug 2021, 14:54Hello Nozie
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and your claim has been paid.
Our service provider for the vehicle access benefit will be in contact with you.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and your claim has been paid.
Our service provider for the vehicle access benefit will be in contact with you.
Kind regards, Natasha Vos
Hollard Life's reply16 Aug 2021, 14:54
Official
Hello Nozie
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and your claim has been paid.
Our service provider for the vehicle access benefit will be in contact with you.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and your claim has been paid.
Our service provider for the vehicle access benefit will be in contact with you.
Kind regards, Natasha Vos