ZN
Zandile N
1 reviews | Active since Jan 2019
01 Jun 2022, 14:41
hollard is ****, i want my money now
I Vinah Nosilela a hollard life client with the policy number ***. the person i covered passed away on the 14 th March 2022 and buried on the 28th of the same month, u submitted my claim a month ago, and it returned back as incorrect. I re submitted 2 weeks ago and till this day i have never received my claim. If Hollard does not have my money to pay my claim which i have paid monthly , to give all my bpremiums back. i dont understand whether this **** hollard is a **** or what, i need my money before the end of today before i call the Ombudsman
Helpful (0)
Replies (1)0
Replies (1)
Hollard Life's replyOfficial
01 Jun 2022, 15:49Hello Vinah
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within two working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply01 Jun 2022, 15:49
Official
Hello Vinah
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within two working days.
Kind regards,
Escalated Complaints Team