Hollard is not faithfully to their customer

I had a funeral cover with Hollard for 5 year but is difficult fo hollard to pay out my claim. The told me they are still doing pthe assessment. I borrowed the money to do the funeral while I have a cover with them. For more than 5 days now waiting for pay out. It is painfull as the promise to pay within 48hour. When I call them they said the claim is still with assessment department. If I didn't borrow the money I was going to bury my father after two weeks? I am so disapoited with you service when I need you more. I fill that you just need my money My ID is ***. I don't think in future I will be able to have a policy with hollard at all.