Hollard is *****ing money out of my bank acc two months after my Father passed away and they did not pay out a claim. Can't get answers from them

My father passed 2nd October from a hart attach and Hollard said that they can't pay out any claim as my Father was not a member for 6 Months. Ok that's fair but now this month they deducted 2 premiums after I got retrenched and that was my last cash I had. Shortly after I got a email and sms from them asking for bank acc details so they can pay out the airtime benefit of R250. I checked on the hollard website and my dad's policy still shows as active. I called the enquiries department and the guy I spoke to was just as confused as I was and took the matter further by involving the Complaints department . Got a email from Hollards Complaints department the following day saying that the matter has been resolved and that they just need my acc details to deposit the airtime benefit ( 2 Months after my Father's death) !!? Also stated that they won't refund the money they stole from me as they have moved my father's policy over to my name and I'm now a member like it or not. They won't reply to any of my questions like why pay a airtime benefit after all this time, why is my dad's policy showing active still and no policy showing up on the website for me seeing as they are deducting a premium in my name which by the way I never agreed to . It's like the comlaints department told me that the matter has been resolved according to them and if I have a problem I should see a lawyer.