KM
Khanyisile M

1 reviews | Active since Jun 2019

04 Oct 2021, 11:09

Hollard is ***********

We buried my father with a loan while given the run around by hollard after days of submitting documents during the preparation of my father's funeral and it was only the week after the funeral when they paid out but after submitting the same documents a thousand times, given the run around. I recently cancelled my policy with them but still, was sent an informal and invalid cancelation letter without a signature or stamp and the same cancelation letter which was supposed to include my policy details was not. A message sent like an sms.

Very ***********.

I had to call 3 times to get a form

0
Replies (2)
KM
Khanyisile M's update04 Oct 2021, 23:27
Reviewer Update
My ID number l: ***
Hollard Life
Hollard Life's reply07 Oct 2021, 13:55
Official
Hello Khanyisile

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. We confirm that a letter was sent to from our customer services team and resent to the email address provided. 

Thank you for bringing your matter to our attention. We value your feedback as it enables us to continuously improve the service we strive to deliver. 

Kind Regards
Escalated Complaints Team