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Nompumelelo N

1 reviews | Active since Nov 2020

18 Nov 2020, 06:37

Hollard is **********

I have been trying to claim for my grandmother's funeral cover from them since end of September to no avail. I've sent the sms for them to call me back, dololo. One of their administrators Anna called me and told me she sent the documents to claims. Claims called asking for new claim forms to be filled which we did. No feedback has been received from them. Their call center is **********. No one actually answers their calls. Had we no had money to bury my grandmother, we'd still be waiting for them to pay out & accumulating a huge morgue bill. Don't take out their insurance!

0
Replies (2)
Hollard Life
Hollard Life's reply18 Nov 2020, 12:35
Official
 Hello  Nompumelelo Nkosi 
We are truly sorry for your loss and your claims experience that has led you to contact us with a complaint.

The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.

Regards
Hollard Group Complaints 
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Nompumelelo N's update23 Nov 2020, 17:32
Reviewer Update
Thank you Hello Peter. Hollard finally paid.