Hollard is highly *********** and unprofessional

So I emailed Hollard customer service to cancel a funeral conversation that I had recently taken out for my parents. A consultant called me to confirm the cancellation thereof.As I have 2 policies with them,I specified my policy number for the policy I wanted cancelled.

Days later I’m receiving calls and texts that my debit order for the remaining policy has not been paid. I then receive a call from Hollard and only during that call I find out that the consultant cancelled and incorrect policy,one that was not listed in the mails I sent. The consultant I speak to tells me he will sort this out for me and my policy should be reinstated as soon as possible because now my concern is what happens in the unfortunate event that I lose a loved one as this whole mishap will affect my ability to claim as it shows that my policy has been cancelled,he tells me that is why he will see to it himself urgently. This was on the 08 October 2021. After numerous mails to Hollard O still have no response,nobody has gotten back to me and when I call the contact center I’m sent from pillar to post. I have requested for a manger to contact me as the consultants are rather not effective ,and to this day l,22 days later I still have not received any help whatsoever from Hollard even though their auto-response email says their turn around time is 48 hours.

Hollard is not fit enough to take care of my policy needs and I doubt should the need ever arise,that any claim process would be seamless given the failure to resolve their own stuff up.