LM
Lerato M
1 reviews | Active since Mar 2018
28 Mar 2024, 10:25
Hollard is by far the worst‼️
Let’s leave aside the horrible service we constantly receive from Hollard and address this problem.
An email was sent to my husband advising that we are in arrears. Firstly each time my own policy goes up Momentum communications this perfectly and then we get this pathetic service from Hollard.
Zero communication from the Hollard even the financial advisor. Last month we called and guess what we were advised that you cannot help via conference call.
My husband stays in Welkom and I stay in Pretoria- I handle all the policies. So it is really such a crime that we call and want to find out since a year ago there has been no communication about the policy increasing.
THIS IS BY FAR THE WORST SERVICE EVER!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)Hollard Life's replyOfficial
02 Apr 2024, 10:32Hello Lerato
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer service team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer service team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,Escalated Complaints Team
Hollard Life's reply02 Apr 2024, 10:32
Official
Hello Lerato
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer service team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer service team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,Escalated Complaints Team
LM
Lerato M's updateReviewer Update
03 Apr 2024, 13:14I have never in my life experienced sure utterly terrible service. Who on earth calls an insurance company monthly to hear if the monthly fees have increased??
I’m sending this email very angry at your service. I have just spoken to one of your subordinates whose clearly clueless and not customer centric.
She has the nerve to tell me that I have been paying an incorrect monthly premium and is my duty to call you guys monthly to hear how much I must pay next thing shes just ignoring me on the call.
I’m sending this email very angry at your service. I have just spoken to one of your subordinates whose clearly clueless and not customer centric.
She has the nerve to tell me that I have been paying an incorrect monthly premium and is my duty to call you guys monthly to hear how much I must pay next thing shes just ignoring me on the call.
LM
Lerato M's update03 Apr 2024, 13:14
Reviewer Update
I have never in my life experienced sure utterly terrible service. Who on earth calls an insurance company monthly to hear if the monthly fees have increased??
I’m sending this email very angry at your service. I have just spoken to one of your subordinates whose clearly clueless and not customer centric.
She has the nerve to tell me that I have been paying an incorrect monthly premium and is my duty to call you guys monthly to hear how much I must pay next thing shes just ignoring me on the call.
I’m sending this email very angry at your service. I have just spoken to one of your subordinates whose clearly clueless and not customer centric.
She has the nerve to tell me that I have been paying an incorrect monthly premium and is my duty to call you guys monthly to hear how much I must pay next thing shes just ignoring me on the call.
Hollard Life's replyOfficial
16 Apr 2024, 13:37Hi Lerato,
We note that your complaint was escalated to higher management. They are dealing with your complaint.
Kind Regards,
Escalated Complaints Team
We note that your complaint was escalated to higher management. They are dealing with your complaint.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply16 Apr 2024, 13:37
Official
Hi Lerato,
We note that your complaint was escalated to higher management. They are dealing with your complaint.
Kind Regards,
Escalated Complaints Team
We note that your complaint was escalated to higher management. They are dealing with your complaint.
Kind Regards,
Escalated Complaints Team
