Hollard is a ****

I have been with Hollard game insurance for more than a year. I made a claim after 1and half month because I couldn't afford access money plus I have been going to game on weekends they been telling me they have left already. In January I made a claim then later on a lady told me to Submit documents I did. And reasons why the claim was late . The tablet isn't ****** its broken. I still have it after one call I did submit documents as well as access fees they didn't say anything to me for a month then I called the lady said they will get back to me once they have made a decision.so I waited then I realised that they stopped collecting money from me and I called them a lady said they denied my claim cause I claimed late. Just like that but they did deduct money from me from February ,March ,April and still took my Access fee and they didn't even bother to tell me about their decision.

I am so furious and definitely I am taking the matter further because I feel like I have been ******. Am even thinking of going to their offices because this is not fair at all.